Custom order policy:
We get a good number of inquiries about our ability to make custom gear, or to customize one of our standard gear items. We certainly can do this in most cases. Wait times will depend on our workload at the time, which we can estimate for you. Custom orders cannot be done on a rush basis, however. Please email us at: firstname.lastname@example.org to discuss your idea or requirements and we can proceed from there.
Custom gear requirements and specifications must be approved via email before work can begin. In most cases, a 50% non-refundable deposit will be required before work can begin. This protects our time and materials costs in the event that a custom project is cancelled after work has begun. The balance of payment plus shipping costs will be due before the item will ship. Custom gear can only be returned/refunded due to flaws in materials or manufacturing errors.
Crusader Gear LLC retains all intellectual property rights for custom gear as per intellectual property law.